Rkbooks.in guarantees your satisfaction and offers you returns within 30 days of order receipt on most items*.
Customers who checkout as a guest will need to contact Customer Service at email@example.com for returns.
Return to Store
4215/1, Ansari Road, Daryaganj, New Delhi 110002
Return via Mail:
To return an item for any reason within 30 days of order receipt:
- Email our Customer Service department at firstname.lastname@example.org
Subject: Return authorization needed
Body of email: Order ID number
Reason for return
Item(s) you are returning
A return authorization number and return label will be emailed to you within 24 hours.
Once your return authorization number is received:
- Pack the item(s) that you are returning to us securely.
- Enclose a copy of your packing slip.
- Affix the label that we emailed to you and ship the package.
- Be sure to apply adequate postage.
- We are not responsible for the item until it arrives at our facility, please save your tracking information so you can follow up with the vendor you shipped with.
Our Returns Department will issue your credit within 24 hours of receipt scan at our warehouse.
All returns and billing questions must be resolved within 30 days of order receipt.
Items returned will be refunded to the credit card used. If you used a gift card to make your purchase, credit will be issued back to the gift card.
Please note that shipping and handling charges are non-refundable.
A 10% re-stocking fee may be applied to large or special orders.
Defective returns are subject to the same constraints as other merchandise. Defective merchandise must be returned with the original packaging.
*Does not apply to eBooks or Audio Downloads, once purchased and/or downloaded. Please verify device compatibility prior to purchase.
*We cannot accept returns of product marked “non-returnable”.
Policy of Change and Cancellation
If there is a change in quantity or addition of items or if specific changes have been accepted, we can modify the details of the orders. All the sales are final and the cancellations of the items can be made before the order is finally shipped. Without any liability, we might cancel the accepted order before the shipment, if the credit department does not gives the approval of your credit. We can do the same if there is a problem with the mode of payment that you have selected.